Ok, let’s face it, buying from a vending machine sometimes has its challenges. A machine occasionally will take your money, or there is simply nothing in the machine you wish to buy. If these are inherent problems, however, there are things you can and should do to improve your buying experience in the workplace.
1. Talk to the driver who services your account. Explain the ongoing issues and ask if there is anything he can do to improve the situation. It may be an issue that is beyond his decision making abilities, but talking with the driver is a good place to start.
2. If the driver is unable to help, call your contact at the vending company. If you don’t know who that is, call the main number and ask for Customer Service. Most vending operators are hard workers and sincerely want to please the customer. Ask for a meeting and then work together for a solution….one that works for both of you.
3. Ask if the company has new technology it can bring to your account, such as remote monitoring and credit and debit card readers. Remote monitoring allows a company to “see” if a machine is out of order or needs product. Oftentimes, a company who offers remote monitoring may know these things even before the customer does! Credit and debit card readers allow for a much better experience, as often consumers do not have the correct change.
4. If your company fits the correct parameters, including type of account and size of account, a micro-market may be a good solution (www.freshments.com). Micro markets bring all the newest technology including remote monitoring and credit and debit card acceptors and also allow a much wider variety of products. Typically a micro market will offer four times the number of items available in a typical bank of vending machines. Markets are not restricted by the size and number of spirals in a machine. Therefore the size and number of products can be much different than a typical offering, including a bigger selection of healthy items!
5. Finally, if all else has failed, and you simply cannot work out an acceptable solution with your current vending company, you may have to consider other options, such as finding and choosing another vending company. How do you find a good company? Ask people in similar businesses as yours who they use. Use a search engine. And of course, we would love to be considered! Our clients agree. We rarely lose a client, as we work very hard to give the best in customer service. We provide vending and markets in Macon, Atlanta (I-75 from Atlanta to the GA/TN state line), Chattanooga, Nashville and Knoxville. We would love to speak with you about your needs. www.vendedge.net
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